Terms and Conditions

1. Introduction

Welcome to Zarpar.com.co ("we", "our", or "Zarpar"). These Terms and Conditions govern your use of our platform for booking maritime experiences, accommodations, and related services in Colombia.

By accessing or using our platform, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Services Provided

Zarpar operates as an online marketplace connecting service providers (hotels, boat operators, tour operators) with customers seeking maritime experiences and accommodations.

Day passes to beach clubs and resorts
Overnight stays at coastal accommodations
Boat rentals and maritime tours
Island excursions and experiences
Combo packages and special events

3. Booking and Reservations

3.1 Booking Process

To make a reservation, you must provide accurate and complete information including: full name, email address, phone number, and payment details.

3.2 Confirmation

A booking is confirmed once payment is processed and you receive a confirmation email. Please retain this email as proof of your reservation.

3.3 Payment

We accept payments through Mercado Pago and Wompi. Payment options may include:

100% upfront payment
50% deposit (where applicable)

4. Cancellation and Refund Policy

4.1 Customer Cancellations

More than 7 days before: 80% refund
3-7 days before: 50% refund
Less than 3 days: No refund

4.2 Weather Cancellations

In case of severe weather conditions deemed unsafe by maritime authorities or the service provider, you may reschedule or receive a full refund.

4.3 Provider Cancellations

If a provider cancels your booking, you will receive a full refund or be offered an alternative service of equal or greater value.

5. User Responsibilities

Arrive on time at the designated meeting point
Bring valid identification documents
Follow all safety instructions provided by staff
Respect the Conduct Rules on Board and Islands (see separate document)
Declare any medical conditions that may affect your participation

6. Liability

6.1 Service Provider Responsibility

Service providers are responsible for the delivery of their services. Zarpar acts as an intermediary and is not liable for the actions or omissions of service providers.

6.2 Personal Belongings

You are responsible for your personal belongings. Neither Zarpar nor service providers are liable for lost, stolen, or damaged items.

6.3 Medical Conditions

Participation in maritime activities is at your own risk. Consult with your physician if you have any health concerns. We are not liable for any health-related incidents.

7. Age Requirements

Minors (under 18) must be accompanied by a responsible adult. Some activities may have specific age restrictions.

8. Intellectual Property

All content on Zarpar.com.co, including text, graphics, logos, and images, is the property of Zarpar or its content suppliers and is protected by copyright laws.

9. Privacy

Your use of our platform is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of the platform constitutes acceptance of the modified terms.

11. Governing Law

These Terms and Conditions are governed by the laws of Colombia. Any disputes arising from these terms shall be resolved in the courts of Colombia.

12. Contact Information

For questions about these Terms and Conditions, please contact us at:

Email: info@zarpar.com.co
Phone: +57 310 123 4567